Customer Service p. 718 407 4197 ext1 / info@flatterware.com         FREE OVERNIGHT Shipping Options  



Flatterware is a Stewart/Stand product.

FLAT RATE = EASY SHIPPING

Our standard shipping method is UPS Ground or USPS. Stewart/Stand ships out of our NY office + our NJ warehouse.

All orders received Monday - Wednesday are guaranteed to ship within 48 hours. Orders placed Thursday, Friday, Saturday & Sunday are guaranteed to ship by the following Monday & Tuesday. If you require your order to be sent at a higher priority level, please indicate this at the time of order & we will be sure to pay special attention to your orders priority.

*** CHECK OUT OUR SPECIAL HOLIDAY SHIPPING OPTIONS, AVAILABLE FROM Nov 20 - Dec 31st ***

USA DOMESTIC SHIPMENTS including HAWAII + ALASKA OPTIONS

(1) UPS Ground 1-5 Days : $5.50 Delivered OVERNIGHT in the North East for most locations between Vermont & Maryland. (2) UPS Three Day, 3-Day : $12.00 (3) UPS Second Day : $15.00 (4) UPS Next Day : $25.00

ALL OTHER COUNTRIES including CANADA

(1) USPS Express Mail, 3-5 Days : $25.00


RETURNS / EXCHANGES

So you want to send a product purchased online back to us? It is certainly not a problem. Simply send back the product. You may e-mail us at info@flatterware.com if you would like to give us a heads-up.

We will issue you a refund (assuming that the product is in its original condition). It's that easy! Please allow 14 days to process returns from the date of delivery. To ensure your Return/Exchange is processed within 14 days, please send detailed instructions with your shipment.

Return Address: Return + Exchanges, PO Box 683, Goldens Bridge, NY 10526

We want to hear about your experience with our product and how we can ensure that it is a positive one.


WARRANTY INFORMATION

Lifetime Warranty!

For any questions, comments, complements or concerns, please contact Flatterware directly at info@flatterware.com or (+ 718/ 407 4197).