Policies + Shipping | Stainless Steel Wallet | STEWART/STAND®

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// Policies + Shipping

- - We ship from San Diego, CA. You may reach us in New York or California at 7160-827-1400 - -

[ FREE SHIPPING = EASY SHIPPING ]
[ FLAT RATE = EASY SHIPPING ]
All USA orders SHIP FREE via USPS Priority Mail, ship the next open-business day and arrive in 1-3 days. All CANADA orders over $60.00 receive $10 shipping via USPS Priority Mail. Our standard shipping method is USPS Priority Mail or UPS (guaranteed). Stewart/Stand ships out of our Southern CA warehouse (6062 Corte Del Cedro in San Diego County via zip code 92011).
All orders received Monday - Wednesday are guaranteed to ship the next business day. Orders placed Friday, Saturday + Sunday are guaranteed to ship by the following Monday. On the rare occasion we oversell our stock, you will receive an eMail or phone call ASAP.

Any order placed after 12pm will be processed the following business day. Exceptions on major federal holidays. If you require your order to be sent at a higher priority level, please send us an eMail at the time of order + we will be sure to pay special attention to your orders priority: info@stewartstand.com

SHIPPING: USA DOMESTIC SHIPMENTS including HAWAII + ALASKA OPTIONS
(1) USPS Priority Mail 1-3 Business Days, FREE for all orders in the 48 contiguous states.
(2) UPS Ground guaranteed 1-5 Business Days : $6.00. Orders under fifty dollars : $10.00 in the 48 contiguous states. UPS Ground is delivered OVERNIGHT (orders placed on Friday arrive on the following Monday) in Southern California (San Diego, Imperial, Riverside, Orange, Los Angeles, most of west San Bernadino, Ventura, Kern, Santa Barbara, San Luis Obispo, Kings, Tulare and parts of Inyo + Mono Counties).
(3) UPS guaranteed Three Business Days : $15.00
(4) UPS guaranteed Second Day : $20.00
(5) UPS guaranteed Next Business Day : $40.00
(6) UPS guaranteed Next Day Saturday Delivery : $55.00
(7) PO Boxes are shipped USPS, 1-5 Days : $6.00

SHIPPING: CANADA xoxo
(1) USPS Priority Mail, 5-10 Days : $10.00 on all orders over $60.00 ; $35.00 on all orders under $60.00

SHIPPING: ALL OTHER COUNTRIES
(1) USPS Priority Mail, 5-10 Days : $35.00

[ USPS PRIORITY MAIL : ESTIMATED DELIVERY DATE IN USA ]

[ UPS GROUND : ESTIMATED DELIVERY DATE IN USA ]
[ RETURNS / EXCHANGES (HOW TO) ]
So you want to send a product purchased online back to us? It is certainly not a problem. We will issue you a refund (assuming that the product is in its original condition, in it's original packaging). It’s that easy! For gift returns without a record of sale, refunds will be made with a Stewart/Stand® eCard / Gift Certificate. You may e-mail us at info@stewartstand.com if you would like to give us a heads-up.

Please allow 14 days to process returns from the date of delivery. To ensure your Return/Exchange is processed within 14 days, please fill out THIS FORM & send it with your shipment. Without the Return/Exchange form, we can not guarantee your return will be processed in 14 days. You can also eMail the information requested in the form when you notify us via eMail.

Return Address: STEWART/STAND Returns + Exchanges, 6062 Corte Del Cedro, Carlsbad, CA 92011

For more information on The Stainless Steel Wallet Return Policy read the Warranty Information below. Please contact us if you feel that your concern does not fit within the guidelines of the Warranty, we want to hear about your experience with our product and how we can ensure that it is a positive experience. Read below for our complete Warranty, Repair + Replacement information.

[ WARRANTY INFORMATION (HOW TO) ]
Don't Panic, we aim to please! Please contact us by phone (718 407 4197) if you feel that your concern does not fit within the guidelines of this Warranty, we want to hear about your experience with our product and how we can ensure that it is a positive experience. To ensure your Return/Exchange is processed within 14 days, please fill out THIS FORM & send it with your shipment.

Return Address: STEWART/STAND Warranty, 6062 Corte Del Cedro, Carlsbad, CA 92011

Stewart/Stand wallets are designed to have a thin profile. For optimal maintenance of your wallet, please do not exceed one card per credit slot or pack beyond capacity. This wallet will not stretch like leather. When overstressed, it can possibly distress.
As a metal wallet, it will take on markings or scratches if it comes into contact with other metal, hard and/or sharp objects. This can be minimized by avoiding such objects or can possibly be “rubbed” out using one’s fingers moving in a circular motion over the scratch. However, this wallet is meant to be dynamic and will likely take on a patina through use.
For any questions, comments, complements or concerns, please contact Stewart/Stand directly at info@stewartstand.com or (+ 718/ 407 4197). Read below for our complete Warranty, Repair + Replacement information.

[ MUGGING / THEFT WARRANTY (US only) ]
Any Stewart/Stand wallet stolen during a criminal act can be replaced. The victim only need pay for the cost of shipping and must provide both proof of purchase in the form of a receipt as well as a copy of a police report with specific mention of a stainless steel wallet. Please send (1) one copy to the address below or fax Stewart/Stand at +1 718/ 504 4292.

[ LIMITED WARRANTY (US only)]
Stewart/Stand warrants this product against defects in material or workmanship for the time periods set forth below. Pursuant to this Limited Warranty, Stewart/Stand will, at its option, (i) repair the product using new or refurbished material or (ii) replace the product. For purposes of this Limited Warranty, “refurbished”, means a product or part that has been returned to its original specifications. In the event of a defect, these are your exclusive remedies.
For a period of (30) days from the original date of purchase Stewart/Stand will refund the amount paid for a returned item. For a period of ninety (90) days from the original date of purchase of the product, Stewart/Stand will, at its option, repair with new or refurbished product or parts, any product or parts determined to be defective. Stewart/Stand will replace any faulty wallet purchased at any date from any retailer with a product of the customers choosing that is similar or of lesser in value. This Limited Warranty covers only the wallet or cufflinks packaged with the product. It does not cover the packaging.

[ REPAIR / REPLACEMENT ]
This Limited Warranty shall apply to any repair, replacement part of replacement product for an unlimited number of days. Any parts or products under this Limited Warranty will become the property of Stewart/Stand. This Limited Warranty only covers product issues caused by defects in material or workmanship during ordinary consumer use; it does not cover product issues caused by any other reason, including but not limited to product issues due to commercial use, acts of God, misuse, limitations of technology, or modification to any part of the Stewart/Stand product. This Limited Warranty is valid only in the United States.
LIMITATION ON DAMAGES: STEWART/STAND SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT DURATION OF IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

[ FAQs ]
Q: Will this wallet demagnetize credit cards? A: No, the stainless steel utilized in the construction of Stewart/Stand wallets does not carry a magnetic charge. Magnets in “magnetic money clip” or in “magnetic closure” passports and women's wallets, et-cetera will not demagnetize credit cards. However it is not recommended to store your credit card between two magnets.
Q: Will this wallet set off a metal detector? A: We hope so! Yes, we have had no complaints at this end and are pleased to have the opportunity to present stainless steel wallets to security screeners upon request.
Q: Does this wallet prevent identity theft and credit card fraud allowed by RFID enabled credit cards and passports? A: Yes, in Stewart/Stand wallets, areas encasing cards fully in stainless steel create something known as a Faraday Cage. This “cage” prevents radio frequencies from penetrating or escaping this area.

[ CONDITIONS OF USE ]
We take great pride in our products and our ability to ship them to you in a timely manner. We typically ship orders within 48 hours of receipt. However, during heavier shipping times, this may take longer. If you have any questions about when we intend to ship your order, please do not hesitate to contact us.(See: Shipping & Returns). We guarantee our products. If for any reason, you are left wanting (i.e. because of your online purchase from stewartstand.com) call us within 4 weeks of UPS delivery and we will arrange an exchange, credit, or return (See: Shipping and Returns). Also, from time to time, we run out of an item. Although we confirm receipt of your order, we do not process payment, etc. until we have re-confirmed that we have the item in stock. Therefore, your order is an offer, not a contract of sale, until stock availability is confirmed and you have received your shipping confirmation. The best way to get in touch with us is via info@stewartstand.com.

[ PRIVACY NOTICE ]
We are committed to protecting the personal information exchanged through our website. We do not sell, pass along, or transact in any way the information provided by you beyond what is necessary to process payment and fulfill your order.
For any specific questions on Stewart/Stand's use of personal information please contact us at info@stewartstand.com.

[ THE STEWART/STAND® eCARD ]
Not sure which style fits the bill? Is the item you want out of stock? Stewart/Stand eCard (gift certificates) make the perfect present. Redeemable for ANY item on our website, the e-Card is sent directly to your inbox & is immediately ready to gift. Available from 25$-500$. They do not expire and maintain a balance so you can save a left over balance on your eCard for future purchases.
Be sure to add "admin@stewartstand.com" to your address book to avoid sending the eCard to your junk mailbox.
Step 1. Enter your billing information & eMail address at check out
Step 2. Choose any shipping option
Step 3. Check your email. Print the certificate out & present it in a gift card, or send the gift certificate to them via email.
How to use a STEWART/STAND® eCard + Terms / Conditions:
(1) What is a STEWART/STAND® eCard?
It’s a quick and easy way to send a gift. You choose the amount and the date to send it. We email it to your inbox. Print it out & send it in a greeting card or forward it to them via eMail. The recipient can choose how to spend it online.
(2) Where can a STEWART/STAND® eCard be used?
STEWART/STAND® eCards can be used exclusively at StewartStand.com. Recipients use the eCard number* at checkout in the box labeled: “Have a Gift Card? Enter it here” at check-out, or mention the eCard number when making a phone order. Your eCard is not a credit card, you may also use a credit card if you would like to make a purchase exceeding the value of your eCard. eCards cannot be replaced, returned or redeemed for cash unless otherwise required by applicable law. Redeemable only for products online at StewartStand.com.
(3) Terms and Conditions: To send your eCard today, simply choose the amount and complete the check out process. You will receive your eCard via eMail within 15 minutes. If you have placed your order after 4:00 p.m. EST, and have a customer service issue please contact us via info@stewartstand.com to alert us, we may be able to send your eCard to you right away. Gift cards are issued by Cockroach Design, LLC and are redeemable for merchandise only at StewartStand.com, unless otherwise required by applicable law. The STEWART/STAND® eCard does not expire, and is transferable to anyone you wish to share it with. The STEWART/STAND® eCard balance does not expire. Your balance is adjusted every time you make a new purchase.

[ STEWART/STAND REWARDS PROGRAM ]
HOW IT WORKS:
Earn points by: 50 Rewards Points just for signing up, 10 Rewards Points for referring friends,  2 Rewards Points for each $1 you spend on www.stewartstand.com,  50 Rewards Points for sharing to Facebook.  50 Rewards Points for sharing to Twitter. 75 Reward Points for liking us on Facebook.  75 Reward Points for following us on Instagram. 50 Reward Points for following us on Twitter. 50 Reward Points earned instantly on your Birthday.
CASH THEM IN NEXT TIME YOU SHOP!
Cash in your points for: 
300   REWARDS POINTS = $10 OFF,  750   REWARDS POINTS = $25 OFF,  2250 REWARDS POINTS = $75 OFF. Your rewards do not expire. Rewards Program discounts can not be combined with other offers.
CHECK YOUR REWARD POINTS:
Step 1. Click the human icon, next to the shopping cart button on the top of our website, located on the right.
Step 2. Log in using your email and password.
Step 3. Click on the Rewards Program button in the lower left section of our website.
Step 4. View reward points in this pop-up window.
      Questions? Please call 760 827 1400 - or eMail info@stewartstand.com
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