Policies + Shipping | Identity Theft Protection Wallet – STEWART/STAND®

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// Policies + Shipping

SHIPPING POLICIES

// SHIPPING SCHEDULE
All orders, domestic and international, ship the next open-business day. STEWART/STAND® ships out of our Southern California warehouse (6062 Corte Del Cedro in San Diego County via zip code 92011).


// DOMESTIC PROTOCOL
USA orders SHIP FREE via USPS Priority Mail, including Hawaii + Alaska arriving in 1-3 days for contiguous states and 4-7 days for Hawaii + Alaska. Paid expedited shipping available in the USA via FedEx.


// INTERNATIONAL PROTOCOL
International orders SHIP FREE via USPS Mail and arrive in 6-10 business days, except select countries. Austria, Czech Republic, Greece, Greenland, Iceland, Norway, Poland, Romania, South Korea and Slovakia, receive USPS Priority Mail for $35 which delivers within 5-10 business days. Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase.

More about our shipping policies + options, click here.


RETURNS + EXCHANGES

// HOW TO
So you want to send a product purchased online back to us? It is certainly not a problem. We will issue you a refund (assuming that the product is in its original condition, in it's original packaging). It's that easy! For gift returns without a record of sale, refunds will be made with a Stewart/Stand® eCard / Gift Certificate. You may e-mail us at info@stewartstand.com if you would like to give us a heads-up.


// PROCESSING SCHEDULE
Please allow 14 days to process returns from the date of our receipt. To ensure your Return/Exchange is processed within 14 days, please fill out THIS FORM & send it with your shipment. Without the Return/Exchange form, we can not guarantee your return will be processed in 14 days. You can also eMail the information requested in the form when you notify us via eMail. Call 760-827-1400 with any questions about your return or exchange.


// RETURN ADDRESS
Return Address: STEWART/STAND Returns + Exchanges, 6062 Corte Del Cedro, Carlsbad, CA 92011

We want to hear about your experience with our product and how we can ensure that it is a positive experience.


WARRANTY INFORMATION

// LIMITED WARRANTY (US only)
Stewart/Stand warrants this product against defects in material or workmanship for the time periods set forth below. Pursuant to this Limited Warranty, Stewart/Stand will, at its option, (i) repair the product using new or refurbished material or (ii) replace the product. For purposes of this Limited Warranty, "refurbished", means a product or part that has been returned to its original specifications. In the event of a defect, these are your exclusive remedies.


// MUGGING + THEFT WARRANTY (US only)
Any Stewart/Stand wallet stolen during a criminal act can be replaced. The victim only need pay for the cost of shipping and must provide both proof of purchase in the form of a receipt as well as a copy of a police report with specific mention of a stainless steel wallet. Please send (1) one copy to the address below or fax Stewart/Stand at 760.707.5801.


// REPAIR + REPLACEMENT
Don't Panic, we aim to please! Please contact us by phone (718 407 4197) if you feel that your concern does not fit within the guidelines of this Warranty, we want to hear about your experience with our product and how we can ensure that it is a positive experience. To ensure your Return/Exchange is processed within 14 days, please fill out THIS FORM & send it with your shipment.

Stewart/Stand identity theft protection wallets are designed to have a thin profile. For optimal maintenance of your wallet, please do not exceed one card per credit slot or pack beyond capacity. This wallet will not stretch like leather. When overstressed, it can possibly distress.

As a metal wallet, it will take on markings or scratches if it comes into contact with other metal, hard and/or sharp objects. This can be minimized by avoiding such objects or can possibly be "rubbed" out using one's fingers moving in a circular motion over the scratch. However, this wallet is meant to be dynamic and will likely take on a patina through use.

// PROCESSING SCHEDULE
Please allow 14-20 days to process warranty exchanges from the date of our receipt. To ensure your Warranty Submission is processed within 20 days, please fill out THIS FORM & send it with your shipment. Without the form, we can not guarantee your return will be processed in 20 days. You can also eMail the information requested in the form when you notify us via eMail. Call 760-827-1400 with any questions about your request.


// RETURN ADDRESS
Address: STEWART/STAND Warranty Department, 6062 Corte Del Cedro, Carlsbad, CA 92011

For more information on The Stainless Steel Wallet Return Policy read the Warranty Information below. Please contact us if you feel that your concern does not fit within the guidelines of the Warranty, we want to hear about your experience with our product and how we can ensure that it is a positive experience. Read below for our complete Warranty, Repair + Replacement information.
For any questions, comments, complements or concerns, please contact Stewart/Stand directly at info@stewartstand.com or 760-8271400. Read below for our complete Warranty, Repair + Replacement information.

// FULL REPAIR + REPLACEMENT INFORMATION
This Limited Warranty shall apply to any repair, replacement part of replacement product for an unlimited number of days. Any parts or products under this Limited Warranty will become the property of Stewart/Stand. This Limited Warranty only covers product issues caused by defects in material or workmanship during ordinary consumer use; it does not cover product issues caused by any other reason, including but not limited to product issues due to commercial use, acts of God, misuse, limitations of technology, or modification to any part of the Stewart/Stand product. This Limited Warranty is valid only in the United States

LIMITATION ON DAMAGES: STEWART/STAND SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT DURATION OF IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

For any questions, comments, complements or concerns, please contact Stewart/Stand directly at info@stewartstand.com or 760-8271400. Read below for our complete Warranty, Repair + Replacement information.


FREQUENTLY ASKED QUESTIONS

// Q: WILL THIS WALLET DEMAGNETIZE CREDIT CARDS?
A: No, the stainless steel utilized in the construction of Stewart/Stand wallets does not carry a magnetic charge. Magnets in "magnetic money clip" or in "magnetic closure" passports and women's wallets, et-cetera will not demagnetize credit cards. However it is not recommended to store your credit card between two magnets.


// Q: WILL THIS WALLET SET OFF A MDETAL DETECTOR?
A: We hope so! Yes, we have had no complaints at this end and are pleased to have the opportunity to present stainless steel wallets to security screeners upon request.


// Q: DO ALL OUR WALLETS PREVENT IDENTITY THEFT + CREDIT CARD FRAUD via RFID ENABLED CREDIT CARDS + PASSPORTS?
A: Yes, in Stewart/Stand wallets, areas encasing cards fully in stainless steel create something known as a Faraday Cage. This "cage" prevents radio frequencies from penetrating or escaping this area.


CONDITIONS OF USE

// SHOPPING ON OUR WEBSITE
We take great pride in our products and our ability to ship them to you in a timely manner. We typically ship orders within 48 hours of receipt. However, during heavier shipping times, this may take longer. If you have any questions about when we intend to ship your order, please do not hesitate to contact us. We guarantee our products. If for any reason, you are left wanting (i.e. because of your online purchase from stewartstand.com) call us within 4 weeks of UPS delivery and we will arrange an exchange, credit, or return (See: Shipping and Returns). Also, from time to time, we run out of an item. Although we confirm receipt of your order, we do not process payment, etc. until we have re-confirmed that we have the item in stock. Therefore, your order is an offer, not a contract of sale, until stock availability is confirmed and you have received your shipping confirmation. The best way to get in touch with us is via info@stewartstand.com.
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PRIVACY

// WEBSITE PRIVACY NOTICE
We are committed to protecting the personal information exchanged through our website. We do not sell, pass along, or transact in any way the information provided by you beyond what is necessary to process payment and fulfill your order. For any specific questions on Stewart/Stand's use of personal information please contact us at info@stewartstand.com.

THE eCARD

// HOW DO I PURCHASE AN eCARD?
Not sure which style fits the bill? Is the item you want out of stock? Stewart/Stand eCard (gift certificates) make the perfect present. Redeemable for ANY item on our website, the e-Card is sent directly to your inbox & is immediately ready to gift. Available from 25$-500$. They do not expire and maintain a balance so you can save a left over balance on your eCard for future purchases.
Be sure to add "admin@stewartstand.com" to your address book to avoid sending the eCard to your junk mailbox.
Step 1. Enter your billing information & eMail address at check out
Step 2. Choose any shipping option
Step 3. Check your email. Print the certificate out & present it in a gift card, or send the gift certificate to them via email.


// WHAT IS THE eCARD?
It's a quick and easy way to send a gift. You choose the amount and the date to send it. We email it to your inbox. Print it out & send it in a greeting card or forward it to them via eMail. The recipient can choose how to spend it online.


// WHERE CAN I USE THE eCARD?
STEWART/STAND® eCards can be used exclusively at StewartStand.com. Recipients use the eCard number* at checkout in the box labeled: "Have a Gift Card? Enter it here" at check-out, or mention the eCard number when making a phone order. Your eCard is not a credit card, you may also use a credit card if you would like to make a purchase exceeding the value of your eCard. eCards cannot be replaced, returned or redeemed for cash unless otherwise required by applicable law. Redeemable only for products online at www.StewartStand.com.


// SEND ONE TODAY!
To send your eCard today, simply choose the amount and complete the check out process. You will receive your eCard via eMail within 15 minutes. If you have placed your order after 4:00 p.m. EST, and have a customer service issue please contact us via info@stewartstand.com to alert us, we may be able to send your eCard to you right away. Gift cards are issued by Cockroach Design, LLC and are redeemable for merchandise only at www.StewartStand.com, unless otherwise required by applicable law. The STEWART/STAND® eCard does not expire, and is transferable to anyone you wish to share it with. The STEWART/STAND® eCard balance does not expire and is not denominated by any fee of any kind. Your balance is adjusted every time you make a new purchase.


REWARDS PROGRAM

// HOW IT WORKS
Earn points by: 50 Rewards Points just for signing up, 10 Rewards Points for referring friends, 2 Rewards Points for each $1 you spend on www.stewartstand.com, 50 Rewards Points for sharing to Facebook. 50 Rewards Points for sharing to Twitter. 75 Reward Points for liking us on Facebook. 75 Reward Points for following us on Instagram. 50 Reward Points for following us on Twitter. 50 Reward Points earned instantly on your Birthday.


// CASH THEM IN NEXT TIME YOU SHOP
Cash in your points for:
300 REWARDS POINTS = $10 OFF, 750 REWARDS POINTS = $25 OFF, 2250 REWARDS POINTS = $75 OFF. Your rewards do not expire. Rewards Program discounts can not be combined with other offers.

// CHECK YOUR REWARDS POINTS
Step 1. Click the human icon (account icon), next to the shopping cart button on the top of our website, located on the right.
Step 2. Log in using your email and password.
Step 3. Click on the Rewards Program button in the lower left section of our website.
Step 4. View reward points in this pop-up window.

SIGN-UP NOW!

Questions? Please call 760 827 1400 - or eMail info@stewartstand.com

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